At jilia, we believe that gaming should always be fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to help Filipino players enjoy the platform responsibly. If you ever feel that gaming is becoming a problem, help is available — and we are here to support you every step of the way.
Last updated: 2025. This policy applies to all registered members in the Philippines.
We have built practical safeguards directly into the platform so every Filipino player can set boundaries that work for them.
You can set daily, weekly, or monthly deposit limits on your jilia account at any time. Once a limit is in place, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This helps you stay within a budget you are comfortable with and prevents impulsive top-ups during a losing streak. Lowering your limit is always instant, while raising it requires a short waiting period to give you time to reconsider. Contact our support team at [email protected] to set or adjust your deposit limits.
Losing track of time is one of the most common ways gaming can become problematic. jilia allows you to set session time reminders that notify you when you have been playing for a set duration — whether that is 30 minutes, one hour, or longer. When the reminder appears, you can choose to continue or log out and take a break. These gentle nudges are designed to keep you aware of how long you have been on the platform without interrupting your enjoyment. You can configure your session reminder preferences from your account settings at any time.
If you feel you need a short break from gaming, you can request a cooling-off period of 1, 7, 14, or 30 days. During this time, your account will be temporarily suspended and you will not be able to log in, deposit, or place bets. This is a useful option if you are going through a stressful period and want to step away without permanently closing your account. The cooling-off period begins immediately upon request and cannot be cancelled early, so please consider your decision carefully. To activate a cooling-off period, reach out to our support team via [email protected].
For players who feel they need a longer break or want to stop gaming altogether, jilia offers a self-exclusion option for periods of 6 months, 1 year, or permanently. Once self-exclusion is activated, your account is fully suspended and you will not receive any promotional communications from us. We take self-exclusion requests very seriously and process them promptly — typically within one business day. If you choose permanent self-exclusion, your account will be closed and cannot be reopened. Please contact [email protected] to request self-exclusion and our team will guide you through the process with care and without judgement.
Transparency is a key part of responsible gaming. Your jilia account dashboard gives you full access to your transaction history, betting records, and session logs so you can review your activity at any time. Seeing a clear picture of how much time and money you have spent can be a powerful motivator to stay within healthy limits. We encourage all Filipino players to check their activity history regularly, especially if they feel uncertain about their recent gaming behaviour. If you notice patterns that concern you, do not hesitate to use one of our limit-setting tools or contact our support team for guidance.
jilia strictly prohibits anyone under the age of 18 from registering or using the platform. We verify the age of all new members during the registration process and may request additional identity documents at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls or browser filtering tools to prevent access to gaming sites. If you suspect that a minor has accessed a gaming account, please report it to us immediately at [email protected] and we will investigate and take appropriate action without delay.
Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually, which is why it is important to recognise the early warning signs before they escalate. If you answer yes to several of the questions below, we encourage you to take a break and seek support.
Remember, reaching out for help is a sign of strength — not weakness. Our support team at jilia is trained to handle these conversations with empathy and confidentiality, and we can point you towards professional resources available in the Philippines.
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support to Filipinos:
Our support team is available around the clock to assist Filipino players with account limits, self-exclusion, or any responsible gaming concern. You can also visit our FAQ page for quick answers, or log in to your account to review your activity and adjust your settings.