At jilia, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. By using the jilia platform, you agree to the practices described on this page. If you have any questions, you can reach us at [email protected].
Last updated: 2025. This policy applies to all registered members in the Philippines.
When you register and use jilia, we collect certain personal information that is necessary to operate your account and deliver a safe, reliable gaming experience for Filipino players. The types of information we collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details, transaction history, and deposit and withdrawal records — though we do not store full payment credentials on our servers. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the jilia platform for all registered members.
The personal data we collect is used exclusively to operate, maintain, and improve the jilia platform and the services we provide to players in the Philippines. We use your information to create and manage your account, process deposits and withdrawals, verify your identity in line with our Know Your Customer (KYC) obligations, and respond to your support requests. Your data also helps us personalise your experience on the platform — for example, by remembering your preferred payment method or displaying content relevant to your gaming activity. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our Terms and Conditions or this Privacy Policy. We do not use your personal data for unsolicited marketing without your explicit consent, and you can opt out of any promotional communications at any time by contacting [email protected].
jilia does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. However, we do share limited data with trusted service providers who help us operate the platform — these include payment processors such as GCash and Maya, identity verification partners, and cloud infrastructure providers. All third-party partners we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of jilia or its users. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the jilia platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff members who genuinely need it to perform their job functions, and all staff are trained on data protection best practices. While we work hard to maintain robust security, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact us immediately at [email protected].
As a registered member of jilia based in the Philippines, you have certain rights regarding the personal data we hold about you. You have the right to request access to the information we have collected, to ask us to correct any inaccurate or outdated details, and to request the deletion of your personal data where it is no longer necessary for us to retain it. You may also object to certain types of data processing or request that we restrict how we use your information while a dispute is being resolved. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. Please note that some requests may be subject to legal or regulatory limitations — for example, we are required to retain certain transaction records for a minimum period under Philippine financial regulations, and we cannot delete data that is needed to comply with those obligations.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, as required by applicable financial regulations. If you request the deletion of your account and there are no outstanding legal holds or unresolved disputes, we will delete or anonymise your personal data within a reasonable timeframe after the retention period has elapsed. Data that has been anonymised — meaning it can no longer be linked back to you as an individual — may be retained indefinitely for statistical and analytical purposes. We periodically review the data we hold and securely delete information that is no longer required for any legitimate purpose.
jilia uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and help us understand how Filipino players interact with our site. Cookies are small text files stored on your device that allow us to recognise you when you return to the platform and maintain your session while you are logged in. We use strictly necessary cookies to keep the platform functioning correctly, as well as analytical cookies that help us measure site performance and identify areas for improvement. You can manage your cookie preferences through your browser settings — most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on the jilia platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members via email or an in-platform notice. Your continued use of the jilia platform after any changes have been posted constitutes your acceptance of the revised policy. If you do not agree with any updated terms, you should stop using the platform and contact [email protected] to discuss your account. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. For questions about our full legal terms, please also review our Terms and Conditions.
Our support team is available 24/7 to help Filipino players with any data-related queries. You can also visit our FAQ page for quick answers, or register a free account to get started on jilia today.